TERMS AND CONDITIONS OF USE

Delivery Lead Times

To meet your delivery requirements in the best way possible, we use a variety of professional carriers who deliver anywhere within Australia. Your location and order size will impact on the speediness we can get your order to you. Provided all items are in stock, delivery lead times are as follows:
NSW, VIC, QLD and ACT metro areas between 3 and 10 business days.
Perth and Adelaide between 5 and 12 business days.
Non-metro areas (including Hobart and Cairns) between 12 and 18 business days.
For special requirements, please contact us on 02 6280 0110

Tracking Your Order

Our policy is to keep you informed. When your order is despatched, we will contact you by email with the relevant tracking information so you can keep a close eye on your delivery. For larger orders consisting of bulky or fragile items, you will also receive a call from one of our professional furniture removalists to confirm a suitable time for delivery.

Delivery Policy

Deliveries for non-bulky and non-fragile goods are to your front door only. For bulky or fragile goods we believe your purchase deserves a special degree of handling and care. To ensure this we use professional furniture removalists who call to confirm a time for delivery and take extra care throughout the entire process. Your item/s will be hand unloaded to front door by two professionals. This service does not include unpacking or rubbish removal.

Picking up Your Order

Any order can be collected from our Fyshwick warehouse at no extra charge.
Orders consisting of non-bulky goods can be transferred to one of our showrooms for pickup, also at no charge. Please note that we do not carry stock at these showroom locations. As such, all pickups must be pre-arranged.

Delivery Charges

On the freight charges page, you would get an estimate of shipping costs to your area.Our fright price calculate for main cities only. If you are unable to work out your shipping, please call us on 02 6280 0110 to obtain a price for delivery.
All deliveries have freight charges calculated depending on the size of the order (some orders must be delivered by a 2 or 3 man crew for safety reasons and to ensure you receive the best service possible) and the delivery address. We pay a premium to our professional furniture removalists to ensure the best service possible.

Returns Policy

Yes, we provide an unconditional return policy on all products excluding lighting and custom made products. If for any reason whatsoever you are not satisfied and would like to return your item/s, please contact manjula@foximports.com.au or give us a call on 02 6280 0110. Items must be returned to our warehouse in original, unmarked condition and packaging within 7 days of receiving your order. If you have had your item/s assembled and rubbish removed, unfortunately we cannot accept a return.

Provided the above conditions are met, we will issue your refund within 72 hours of receiving your returned item/s.

Signature on Delivery

All shipments contain valuable goods. Because of this, our carriers are contracted to produce a Proof of Delivery.
If you are comfortable with having your order left without the carrier obtaining a signature, please indicate this in the special instructions box when placing your order online.
We are unable to accept any responsibility for your order once delivered if you select this option.

If You Will not be Home to Accept Delivery

If you are comfortable with having your order left without the carrier obtaining a signature, please indicate this in the special instructions box when placing your order online. Should you choose this option, please note that we take no responsibility for orders left unattended.

Assembly

Unless otherwise stated, Fox Imports furniture does not come pre-assembled. All our products include simple step by step instructions on how to assemble. Please call us on 02 6280 0110 if you require information regarding specific item assembly.

Please note that if your goods are assembled and packaging removed, we cannot accept a change of mind return.

Payment Method

We accept the following methods of payment: Credit Card (Visa, MasterCard, American Express and Bankcard only), direct deposit into our bank account, money order, personal or business cheque. All cheque payments require 3 days to clear prior to shipment. All payments are in AUD.
Please note: goods will not be dispatched until full payment has been received by Fox Imports.
To pay with direct deposit, please use the following details:
ACC Name: Fox Imports
BSB: 633-000
ACC Number: 155038698
Ref#: (please use your order confirmation number)

Customer Service Policy

Fox Imports is committed to providing exceptional customer service and quality products. We endeavour to make sure all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Insurance

All shipping costs are inclusive of insurance.

Warranty

Fox Imports provides a 12 month warranty for products that have been purchased in Australia. This warranty is subject to the Australian Competition and Consumer Act 2010 (Australian Consumer Law). The benefits provided in this warranty are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which this warranty relates. The warranty period commences from the date that goods are received for a period of 12 months.
This warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This warranty is not transferable. Warranty does not apply to goods that have been altered by the user in any way. If a replacement due to a warranty claim is necessary, replacement goods can be shipped to an Australian address only. Our warranty covers domestic usage only and we do not offer any warranty on items purchase for commercial use.

Security Policy

When purchasing from Fox Imports your financial details are passed through a secure server using the latest 128 bit SSL (secure sockets layer) encryption technology. 128 bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard. If you have any questions regarding our security policy please contact us on barry@foximports.com.au.

Pricing and Product Availability

We exercise great caution in trying to avoid errors in pricing and product information. If such mistakes occur, we reserve the right to correct them. We apologise in advance for any inconvenience this may cause.